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HUG is the first University Hospital in Switzerland to achieve the Smart Hospital label.
In order to better accommodate patients with physical or mental disabilities, the HUG has put in place a special system for their care. It reduces waiting times and ensures a smooth and worry-free experience. It also aims to prepare the patient's arrival at the hospital via a dedicated telephone hotline, and a discussion with the carers or helpers of patients with disabilities.
For the patient to start playing an active role in their care, it is essential that they are given clear information about their illness. Experience has shown that a well-informed patient is better able to monitor their treatment and will feel more satisfied with their overall care journey.
The evaluation of patient satisfaction is a recognized indicator of the quality of care and services provided by a hospital.
Since 2001, the HUG has conducted a survey of approximately 3,000 patients who have been hospitalized for more than 24 hours. They answer a questionnaire containing 44 questions. The response rate is over 50%. The data collected provides a valuable insight into what patients appreciate, and areas that require improvement.
All healthcare areas and patients included, a day in hospital costs an average of 1,360 Swiss francs. From 800 Swiss francs in rehabilitation to 7,000 Swiss francs in intensive care, the cost (*) per patient varies depending on the use of the technical facilities and the type of care.