Sécurité

Certifications

ResponsibilityTo attest to the quality and safety of its service, the HUG is engaged in a series of accreditation and certification procedures, whereby official external bodies recognize their expertise (accreditation) or compliance (certification) with regard to standards and criteria specific to its activities, services and quality management system.

2. Training in quality and safety

The HUG has developed academic training courses for the benefit of its healthcare staff. A "CAS in quality and safety of care: operational aspects" is offered to all front-line staff; and a "DAS in quality and safety of care: managerial aspects" has been created for managers and teachers/researchers. These courses are also open to other institutions, and promote networking between professionals.

Training programs are open to all medical professionals and support the pursuit of quality at the HUG.

2. Promoting safety culture

Evaluation of the safety culture

Improving the safety of care is a priority issue for the HUG. To this end, the hospitals regularly carry out surveys to assess the safety culture of their employees. To do this, they use questionnaires originally from the aviation field, which have been adapted to the field of healthcare. The questions address various topics:

Quality and safety

Your identity wristband

Upon admission, you receive a wristband with your surname, first names, sex and date of birth, which must be worn on the wrist. This wristband contributes to the safety of your care, by helping to verify your identity when you receive treatment or undergo an examination. During your stay, your identity is verified many times.

Service

Care quality and safety are our priorities. We also strive to provide our patients and their relatives with the most pleasant conditions for their admission and stay. The spirit of service at HUG is a series of "little pluses" that make going to the hospital easier for you.

  • Hospital Comfort
  • Information to patients as care partners
  • Welcome and accommodation for relatives

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