Quality

Certifications

ResponsibilityTo attest to the quality and safety of its service, the HUG is engaged in a series of accreditation and certification procedures, whereby official external bodies recognize their expertise (accreditation) or compliance (certification) with regard to standards and criteria specific to its activities, services and quality management system.

2. Training in quality and safety

The HUG has developed academic training courses for the benefit of its healthcare staff. A "CAS in quality and safety of care: operational aspects" is offered to all front-line staff; and a "DAS in quality and safety of care: managerial aspects" has been created for managers and teachers/researchers. These courses are also open to other institutions, and promote networking between professionals.

Training programs are open to all medical professionals and support the pursuit of quality at the HUG.

1. Patient views

98% of patients are satisfied with the care received

The evaluation of patient satisfaction is a recognized indicator of the quality of care and services provided by a hospital.

Since 2001, the HUG has conducted a survey of approximately 3,000 patients who have been hospitalized for more than 24 hours. They answer a questionnaire containing 44 questions. The response rate is over 50%. The data collected provides a valuable insight into what patients appreciate, and areas that require improvement.

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