Improving your relationship

“ How can I improve relations with my doctor? ”

If you don’t feel at ease with your doctor, it is important to discuss this with him or her and explain if something doesn’t suit you. Be up-front about what you expect from the doctor (if you need to know more, seek reassurance etc.). Say how you feel (anxious, frightened etc.). Before changing your doctor, it’s worth taking the trouble to dispel any awkwardness by steering the dialogue towards your respective feelings and expectations.

You and your doctor

Vous et votre médecinIllness can be a trying time, but at least you are not alone. Your doctor is with you all the way. To best manage your health, it is important that you both collaborate. And this depends on dialogue and good communication.

Surgical activity

logo Chiffres

In 2015, the growth in surgical activity, observed since 2011, slowed down (-0.3%), by reducing the patient base from the border. Of the 26,234 interventions carried out, 6905, or 26%, were in outpatient care.


logo Technologie

Modernisation of the technical platform

To make sure patients are treated in complete safety, the ergonomics of operating rooms is paramount. In 2015, ophthalmology redesigned two rooms by optimising the positioning of each party present (patient, doctors, nurses, mobile equipment) and by modernising equipment (computerised anaesthetic machines, surgical lighting with video system, microscopes, and so on.).

For patients

Logo pour le patients


Improving patient welcome and enhancing relations

Patient satisfaction is a priority for the HUG. Achieving this not only relies on the quality of care provided, but also respect for the individual and their needs. Employees strive to give every single patient a level of welcome and care that is worthy of their expectations.

06 More time for patients

Plus de temps pour les patients - Projets stratégique

Better division of labour between administrative staff and medical caregivers means that more time can be allocated to interaction with patients.

Chatting and being kept informed are among patients' legitimate expectations of their caregivers. This takes time; time which can be spared by establishing a better balance of activities.