Patient

Admission

Medical documents

Please remember to bring medical documents which may facilitate your treatment and save repeat examinations (x-rays, prescriptions, list of medicines etc.).

Reception points

Our receptionists are recognizable by their blue uniforms. They are at your service in the entrance halls of the various sites. They will guide and inform you.

Preparing for hospital

Drop in beforehand!

As soon as you know the date of your admission to hospital, we advise you to drop in to our Admissions Office a few days in advance, if your state of health permits. This gives you a chance to complete the administrative formalities and save yourself the trouble on the day of your admission to hospital.

Votre accueilCheck-list 

IT

logo Technologie

A new bracelet featuring a Damatrix code

Thanks to the new patient ID bracelet developed by the IS Division, the HUG are working to eradicate identity errors throughout the treatment process.

06 More time for patients

Plus de temps pour les patients - Projets stratégique

Better division of labour between administrative staff and medical caregivers means that more time can be allocated to interaction with patients.

Chatting and being kept informed are among patients' legitimate expectations of their caregivers. This takes time; time which can be spared by establishing a better balance of activities.

Making the hospital more patient-centred

At Geneva University Hospitals, our priority is the patient. Everything we do is for their health and well-being. The continuity of care before, during and after hospitalisation is paramount, which means creating optimal clinical routes, having effective management and decision-support tools, and continuously improving interdisciplinary collaboration. A more patient-centred hospital is also a hospital with shorter waiting times, especially in A&E, in a more pleasant setting.

Outpatient

Consultations

For a consultation at HUG, in principle you need to be referred by your attending physician. You can check this by calling our various consultations. Find all the useful information in the Consultations Guide.

Surgery

An outpatient procedure is a medical procedure scheduled to be performed on a single day. You are then admitted to the hospital, you are operated upon or you undergo an examination and you return home on the same day.

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