The patient’s charter

HUG is committed to seven key points which demonstrate the high ethical principles of the professionals who work there.

The welcome is the first form of care
Anyone requiring treatment is admitted without any kind of discrimination concerning their origin, religion, opinions, illness or disabilities. Following an evaluation of their needs, they are directed towards the most suitable treatment.

Your Hospital Stay at HUG

Your hospital stay at HUG Are you or one of your relatives going to be admitted to HUG? The entire medical, nursing, hotel and administrative staff will do everything possible to ensure you receive the highest quality treatment and services. These pages were created with you and your friends and family in mind, to make your stay easier.


Are you looking to get in touch with a specialist for an interview or as part of a preliminary inquiry?
Do you want to film or take pictures?

We are at your service:

  • by email:
  • by telephone: +41 22 372 60 06 (daytime) or +41 22 372 33 11 (evenings and weekends).

If you are filming or taking photos, please contact us so we can get you the necessary permits.

SAUP (Professionals)


Mission of the Pediatric Admissions and Emergency (Professionals) Division

The Pediatric Admissions and Emergency Division (SAUP) is the Division that sees and admits pediatric patients in Emergency. It is open 24 hours a day, and its medical team sees children who are sick or injured, from birth to the age of 16. Medical and paramedical services respond in the best possible way to the needs of the Geneva population, those in other Swiss cantons and neighboring France, whether they are life-threatening emergencies, relative emergency situations or simply situations that parents or children feel are urgent.

Care for children and their parents

When a child arrives at SAUP, he/she is managed by a specialist nurse who, after collecting information about the reason for the consultation and a quick examination of the child, determines the level of urgency to receive medical attention.

After the child's details are entered into the administrative system, patients and their guardians are directed to the waiting room, before being called to the consultation cubicle.

The pediatrician notes the information provided by the nurse, and performs a full clinical examination of the child. Sometimes, additional investigations are required (for example blood tests, urine tests, X-rays, etc...). Once a diagnosis is made, the doctor informs the parents about the condition, answers any questions they may have, and, if necessary, prescribes treatment.

On average, 12% of children who come into SAUP are kept in hospital for observation and essential treatment. These children, depending on their age and condition, are admitted to one of various divisions in the Children's Hospital: neonatal unit, intensive care unit, medical, surgical or orthopedic units.

Some figures

Every year more than 27,000 children are examined in our emergency center, 65% for medical reasons and 35% because of surgical needs and trauma.

Half of the children are under 5 years old, and a third are under 3 years.

In two thirds of cases, these emergency situations do not require hospitalization or urgent treatment. Nevertheless, we take great care to understand why the parents consulted our emergency center, in order to provide advice and reassurance about their child's health. For one third of the consultations, the child's condition requires active medical treatment or additional investigations. In less than 1% of consultations, the child's condition is directly life-threatening, and naturally in such cases the child is immediately managed by our most skilled personnel

Current research

A task of the SAUP is to carry out clinical studies in order to achieve a better understanding of the pathogenesis of certain diseases, and to improve diagnosis.

Current studies are looking at:

  • the determination of new markers for bacterial infection and inflammation
  • the etiology of community-acquired pneumonia.


In June 2004, new facilities were opened after four years of construction.
We have 11 consultation cubicles, a five-bed monitoring room and a resuscitation area.

Cinq ans après le premier coup de pioche, le nouveau bâtiment d’hospitalisation Gustave Julliard accueille ses premiers patients. Le service de chirurgie cardio-vasculaire est l’un des premiers services concerné par le transfert de ses patients dans le nouveau bâtiment.

For patients

Logo pour le patients


Improving patient welcome and enhancing relations

Patient satisfaction is a priority for the HUG. Achieving this not only relies on the quality of care provided, but also respect for the individual and their needs. Employees strive to give every single patient a level of welcome and care that is worthy of their expectations.