Hôpital de Loëx welcomes patients to help them recover their autonomy before returning home. People waiting for a new place to live are also treated here.
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Guide du patient aux HUG
Hôpital de Loëx
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Adress
Hôpital de Loëx
Route de Loëx 151
1233 BernexTel : +41 22 727 27 27
Parking
- 1 franc/hour from 8 am to 6 pm from Monday to Friday
- 50 centimes/hour at night and at weekends
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Access
Bus No. 43, alight at «Loëx-Hôpital»
Reception
Monday to Sunday 7 am to 8.30 pm
Visits
Monday to Sunday from 8 am to 8 pm (exceptions may apply)
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Restaurant
Restaurant L’Oison, from Monday to Sunday 9 am to 5 pm.
Smoking area / Shop
Smoking shelters are available in the park.
Slippers with backs are on sale at Reception.
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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.
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To find out more about medical care, visit the Department of Rehabilitation and Geriatrics page (FR).
Your hospital admission
Check your insurance policies
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If you do not live in the Canton of Geneva or if you are the beneficiary of supplementary insurance, international or foreign insurance, please contact the telephone number +41 22 727 27 05 to check that your hospital stay will be fully covered.
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CHECK-LIST
To register you must submit :
- the notification sheet
- insurance card or cover guarantee from your health insurance fund or insurance company
- an identity document (passport, identity card, family record
- book or residence permit for foreigners living in Switzerland)
- if admitted following an accident: the health insurer’s decision, quoting the claim number
- the decision of the statutory Invalidity Insurance, if this is the reason for your admission to hospital
- a financial deposit or proof of such a deposit if you do not have a full guarantee from a recognized insurance company or if the treatment is not covered by basic health insurance benefits (LAMal)
- if your hospital stay is taking place in a private room in a rehabilitation unit, a guarantee request to your insurance company is submitted by the administrative service. You must however sign an administrative consent form.
Your comfort
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To receive mail the sender must specify : Mr. or Mrs…, Unit X, with the following address :
HUG, Hôpital de Loëx
Route de Loëx 151
1233 Bernex
Green space
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Hospital patients and their close friends and relatives can take a walk or rest in a magnificent verdant park which also has some shaded areas.
Telephone
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If you would like to use a telephone, please contact a nurse so that one can be provided to you. A telephone bill will be sent to you. If you wish, you can also make a prepayment before activating your line. In this case, if the credit balance used is less than the advance payment, the difference will not be refunded to you. If you overrun your prepayment, you will be invoiced at your home address.
Your discharge
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CHECK-LIST
Before you leave hospital, please make sure you have received the following :
- a notification of discharge
- a doctor’s sick-leave certificate (if necessary)
- a card indicating your treatment
- a prescription (if necessary)
- a physiotherapy or domiciliary care prescription (if necessary)
- a follow-up appointment with your general practitioner or at the hospital.
Entertainment
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The entertainment service offers activities such as concerts, a magician, visits from comedians from the Hôpiclowns association, etc. Your family and close friends and relatives can share these moments during which you maintain your quality of life during your hospitalization.
Animals
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Animals on a lead are only tolerated in the park, on the terrace of the restaurant and during certain therapeutic activities organized by the care staff.
Library
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There is a choice of books available to you in the salle d’animation Lagnon.
Cash office
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The cash office for deposit and withdrawal of valuables is open from Monday to Friday from 9.30 to 12 pm and from 1.30 pm to 4.30 pm. Outside of these hours only Reception can ensure deposits.
Religious celebrations
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They take place in the salle Lagnon at 10 am. There is a mass on the 2nd Sunday of the month and a worship on the 3rd Sunday of the month. Spiritual or religious support may be organized with the chaplains. A chapel is open 24/7 for your use.
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For more information, see the Chaplaincies website: www.hug.ch/en/chaplaincies
Hairdressing
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On the ground floor a hair salon offers on Wednesdays and Thursdays from 1 pm to 5 pm. If you wish, a care staff member can make an appointment for you. This service is at your expense.
Tel : +41 22 727 28 43
Mediation Unit
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Mediators can be contacted at +41 22 372 22 28 or via the email addresshug.mediation@hcuge.ch. Meeting with appointment.
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For more information, see the Mediation Unit website : www.hug.ch/en/mediation-unit.
Newspapers
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Newspapers, sweet treats and various other items are for sale in Reception.
Laundry
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The hospital will provide you with a gown intended for your care. Please remember to bring your own toilet bag, pyjamas or nightdress, dressing gown, slippers, which should preferably have backs, walking shoes for your rehabilitation comfortable clothes and any other items that you may need.
Your personal clothes may be maintained by the hospital at a daily rate of CHF 6.50.
Stamps and mail boxes
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Stamps are on sale at Reception. You can place your franked mail at this location or in the yellow mail box located in the hall of the main entrance.
Visiting hours
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Close friends and relatives may visit any day between 8 am to 8 pm.
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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.
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Download the Practical information of the Loëx Hospital in PDF format.
