Practical Information

Reimbursement

The treatment is covered by your health insurance company and you must cover only 10% of the fees, up to a maximum of CHF 700 per year, less your deductible.

The invoice is sent depending on the agreement with your insurance company. Sometimes it is sent directly to the SVK, to your insurance company, or to your own address. Only an additional insurance will reimburse your travel expenses by taxi or your medical transport expenses. Please talk to your insurance company for more information.
If you have any questions, please contact our Billing Assistant, at 022 372 97 76 Monday to Friday from 7:30 am to 4 pm.

Support

  • Association Genevoise des Insuffisants Rénaux (AGIR), Tel : 079 396 69 19
  • Entr’aide Rein (groupe de patients), Tel : 022 343 70 30

Treatment

HUGs work with many dialysis centers. When your health is stabilised, the Head Nurse of the unit may direct you toward a dialysis centre adapted to your health care and treatment needs, taking into account your wishes, constraints and availability. This can cause hourly changes in your treatment.

Where Are the Other Canton Dialysis Centers Located?

  • Hôpital de la Tour
    Avenue J.-D. Maillard 3, 1217 Meyrin, Tel : 022 719 66 11
  • Groupe médical d’Onex
    Route de Loëx 3 bis, 1213 Onex, Tel : 022 879 50 77
  • Champel - MV Santé
    Avenue de Champel 42, 1206 Genève, Tel : 022 839 34 74

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For dialysis, it is recommended that you wear comfortable clothing (sleeves that are not tight). Key lockers are at your disposal (close yours and keep the key with you). If necessary, we can lent you a hospital gown.

In Case of Issues or Delays

Monday to Saturday, 7 am to 7 pm, at: 022 372 97 71. At any other time, please call:

  • the hospital’s switching centre at: 022 372 33 11 and ask them to put you through the nephrologist on call
  • the emergency department at: 022 372 81 20

If you go to the emergency department, upon arrival, please ask them to inform the nephrologist on call.

Address

Nephrology Department
Rue Gabrielle-Perret-Gentil 4, 1205 Genève

Access

Bus 1, 5 et 7, « Hôpital » stop
Bus 3, « Claparède » stop
Bus 35, « Entrée-Hôpital » stop
Tram 12 et 18, « Augustins » stop
Car parks : the H-Lombard car park, access via Lombard street and the H-Cluse car park, access by the Cluse boulevard (paid)
A parking spot can be at arranged for you, and a badge will be provided for you. For more information, please contact the Secretary at: 022 372 97 63.
If you have a transport-related issue, please contact the social worker who can help you.

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To schedule your holidays, please note that we have available brochures on different dialysis centers located around the world.

More information

Last update : 06/03/2019