Vision 20/20

01 Patients as partners

Patients partenaires - Projets stratégiqueAs public institutions, the HUG undertake to provide high quality services to everyone, regardless of socioeconomic status. To take account of changing needs, the HUG now want to find a constructive way to include patients and their relatives in discussions aimed at improving the quality of services.

The HUG values

An institution's values are its beliefs.

Quality

The constant pursuit of quality and efficiency guides everyone's daily work.

The common goal of the institution's employees is to provide exceptional service at all levels - medical, nursing, administrative and logistical.

Innovation

The HUG pursue innovation, excellence and performance in all their fields of activity, whether it be clinical, research or teaching. They work to maintain and develop their national and international reputation, particularly in important, cutting-edge fields.

The HUG missions

An institution's missions are its raison d’être.

Caring

Geneva University Hospitals meet the healthcare needs of a community of 500,000 people, plus patients from other Swiss regions and abroad.

Teaching

In collaboration with the Faculty of Medicine and vocational colleges, every year the HUG welcomes 600 doctors and 800 healthcare professionals in training.

Researching

Geneva University Hospitals actively contribute to medical progress through high-level research addressing both the medical and nursing disciplines.

Strengthening collaboration within the Lake Geneva "Health Valley"

Since the late nineteenth century, French-speaking Switzerland - and particularly the Lake Geneva region - has become a major centre of global excellence in the field of healthcare. Growth sectors such as medtech and biotech have brought together nearly 750 companies and 20,000 employees as well as 500 university laboratories and 5000 researchers, all in a limited area.

Attracting and retaining talent

To attract and retain talent, every employee needs to feel fulfilled at work. This means recognising and enhancing their individual skills, creating a motivating environment, and providing a strong incentive to make progress in their career or to progress within the HUG, as well as paying special attention to achieving work-life balance.

Offering advanced services at the lowest cost

Offering the best care at the lowest cost: this is clearly the vocation of a public service institution like the HUG. In the field of rehabilitation treatment, as was previously the case for acute somatic care, changes to framework conditions, especially new pricing structures, means that flat rates will have to phased out to make way for billing based on the service received and the actual resources consumed for each patient. To achieve this, substantial work needs to be carried out on data collection and information processing.

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