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The Patient as Partners (PP) project of the 20/20 strategy, supported by the HUG General Directorate, aims to develop the institutional culture of partnership at each step of patient care, in all care specialties, as well as in areas such as hospitality, teaching, or governance.
This project unfolds with the creation of an HUG PP relationship model, the creation of a partnership platform, the continuous recruitment of patients and caregivers and the enhancement and networking of the existing partnership at the HUG. The creation and teaching of the partnership occur through the support of patients, caregivers, and professionals.
For many years, Geneva University Hospitals have been committed to patient well-being, the working conditions of employees, and the valuable contributions made to the community.
Environmental management is also a key priority, as stipulated in the service contract with the State of Geneva.
As the largest employer in the canton, the HUG have an important social responsibility with regards to their employees as well as the community.
Given the changes to a large number of professions at the HUG, and the expectations of many employees, especially the younger generation, it is important to continue the efforts initiated in the development of career paths.
This essentially translates into personalizing careers and promoting internal mobility.
The HUG have reached a high level of excellence in many areas of advanced medicine, earning them national and international recognition.
Better division of labour between administrative staff and medical caregivers means that more time can be allocated to interaction with patients.
Chatting and being kept informed are among patients' legitimate expectations of their caregivers. This takes time; time which can be spared by establishing a better balance of activities.
In 2014, the HUG defined five major ambitions for quality improvement and presented them in a brochure entitled La qualité – 5 ambitions, 1 socle d’engagements (Quality - 5 ambitions, 1 key set of commitments).