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As public institutions, the HUG undertake to provide high quality services to everyone, regardless of socioeconomic status. To take account of changing needs, the HUG now want to find a constructive way to include patients and their relatives in discussions aimed at improving the quality of services.
Strategic thinking at HUG is occurring in the context of a radically changing environment. As part of the Vision 20/20 strategic plan, seven major challenges have been identified, aiming to make HUG more performing, welcoming and efficient.