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Improving the safety of care is a priority issue for the HUG. To this end, the hospitals regularly carry out surveys to assess the safety culture of their employees. To do this, they use questionnaires originally from the aviation field, which have been adapted to the field of healthcare. The questions address various topics:
The evaluation of patient satisfaction is a recognized indicator of the quality of care and services provided by a hospital.
Since 2001, the HUG has conducted a survey of approximately 3,000 patients who have been hospitalized for more than 24 hours. They answer a questionnaire containing 44 questions. The response rate is over 50%. The data collected provides a valuable insight into what patients appreciate, and areas that require improvement.