98% of patients are satisfied with the care received
The evaluation of patient satisfaction is a recognized indicator of the quality of care and services provided by a hospital.
Since 2001, the HUG has conducted a survey of approximately 3,000 patients who have been hospitalized for more than 24 hours. They answer a questionnaire containing 44 questions. The response rate is over 50%. The data collected provides a valuable insight into what patients appreciate, and areas that require improvement.