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As public institutions, the HUG undertake to provide high quality services to everyone, regardless of socioeconomic status. To take account of changing needs, the HUG now want to find a constructive way to include patients and their relatives in discussions aimed at improving the quality of services.
With some 10,500 employees in 2015, Geneva University Hospitals represent a pool of ideas that it would certainly be a shame to ignore. Each employee, with their own personality and skills, can play an active role in the joint development of innovative solutions to help the hospital move forward.
In 2014, the HUG defined five major ambitions for quality improvement and presented them in a brochure entitled La qualité – 5 ambitions, 1 socle d’engagements (Quality - 5 ambitions, 1 key set of commitments).
Better division of labour between administrative staff and medical caregivers means that more time can be allocated to interaction with patients.
Chatting and being kept informed are among patients' legitimate expectations of their caregivers. This takes time; time which can be spared by establishing a better balance of activities.
The HUG have reached a high level of excellence in many areas of advanced medicine, earning them national and international recognition.
Given the changes to a large number of professions at the HUG, and the expectations of many employees, especially the younger generation, it is important to continue the efforts initiated in the development of career paths.
This essentially translates into personalizing careers and promoting internal mobility.
As the largest employer in the canton, the HUG have an important social responsibility with regards to their employees as well as the community.