Mediation Unit
Place for listening and dialogue
Encountered a problem in hospital? Not fully satisfied with your own or a relative’s stay? Do you have a grievance to express or a suggestion to make? Don’t hesitate to contact our mediation service, Espace Médiation, at the main entrance to HUG. Two liaison officers will be on hand to listen to what you have to say:
The role of the Mediation Unit:
- to offer patients and their relatives an opportunity to talk about difficulties they have encountered during their stay in hospital
- facilitate communication and renew the dialogue between patients and the institution
- make healthcare professionals aware of the hospital experience of patients and their relatives
- involve patients and their relatives in the effort to improve quality of care
Ways to facilitate dialogue
If you or your relatives encounter a problem, contact your doctor or allocated nurse. If necessary, you can ask for an interview with the head of clinic and the nurse in charge of the unit, or contact the medical head of division.
Do not hesitate to go to the Mediation Unit, located at the main entrance (rue Gabrielle-Perret-Gentil 4 on the ground floor).
Regardless of whether you have an appointment, two coordinators will welcome you and listen to you: Monday, Thursday and Friday, 1 pm to 4pm. Tuesday 10 am - 1 pm. Wednesday 4 pm - 7 pm. Tel. 022 372 22 28.
Website: www.hug.ch/en/mediation-unit
Swiss Patients’ Organization – SPO (OSP)
The SPO protects and defends the rights of patients and insured persons in the field of healthcare, in relation to care staff, healthcare institutions and health insurance funds. The SPO/OSP Geneva branch is based at HUG (rue Gabrielle-Perret-Gentil 4, first floor). A counselor will there to welcome you on Thursday 9 am - 12 pm and 1:30 pm to 4:30 pm. Tel. 022 372 22 22.
Website: www.spo.ch (FR)
email: ge@spo.ch